FAQ

Help Centre

Frequently Asked Questions

Everything you want to know about the Eternal Pencil and its refills.

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The pencil

The Eternal Pencil is made from recycled aluminium. The body is crafted to last for decades — it does not break, warp, or wear down over time.
The body of the pencil is designed to last a lifetime. As for the refills:
+1,300 km of writing · +4,700 hours of use · 32× longer than a regular pencil.
No, never. The tip resharpens itself automatically without sharpening. No sharpener needed, no shavings.
Yes — everyday writing, drawing, sketching, annotating. Depending on the chosen refill (HB, color), it suits students, professionals, and artists alike.
Yes. Aluminium is sturdy and resistant to drops and everyday impacts. The refill sits inside a precision mechanism that absorbs shock.
Absolutely. It makes an ideal gift — elegant design, available in multiple colors, comes with a refill, in a neat and eco-friendly packaging.
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The refills

(1) Unscrew the tip · (2) remove the worn refill · (3) insert the new refill · (4) screw the tip back on. Done in under 10 seconds, no tools needed.
HB — everyday writing, precise and erasable line
Red — annotations and corrections
Blue — diagrams and colored notes
Orange — vivid and eye-catching
Green — highlights and diagrams
Yellow — underlining and highlighting
Navy — elegant and classic
An HB refill lasts +1,300 km, equivalent to +4,700 hours of writing. At 1 hour of writing per day, one refill lasts more than 12 years. Colored refills last 800 to 1,000 km.
No. The refill is solid and full, screwed in and protected against breakage, even on impact.
Yes, all refills are universally compatible with the same pencil body. Switch freely between HB and all colors.
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Eco-friendliness

One pencil replaces dozens of disposable pencils. Over 10 years, you avoid buying and disposing of 30 to 50 regular pencils.
Yes — recyclable indefinitely without any loss of quality, with an efficient global recycling chain, unlike plastic.
The refill is made of natural graphite. Its tiny size makes it negligible waste. And since it lasts hundreds of hours, replacements are rare.
Recycled cardboard, no unnecessary plastic. The packaging is as minimal as the product itself.
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Delivery & returns

Belgium & Netherlands — 10 to 15 business days
Europe — 10 to 15 business days
Rest of the world — 10 to 15 business days
Orders are dispatched within 24 hours of payment confirmation.
Yes, delivery is always free, regardless of the order amount or your delivery address.
Yes. A tracking number by email is sent as soon as your parcel is collected by the carrier.
Yes, you have 30 days from receipt to return your order if you are not satisfied. The product must be in its original condition.
Contact us by email with a photo. We will send you a free replacement as quickly as possible.
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Payment & order

Bank card — Visa, Mastercard, American Express
PayPal
Apple Pay & Google Pay
All payments are secured with SSL encryption.
Yes — SSL protocol (HTTPS) and payments processed by Shopify Payments. We never store your banking details.
Within 2 hours of placing your order, you can contact us by email. After this window, the order is typically already being prepared.
Yes, a confirmation email serving as an invoice is automatically sent after your purchase.
Yes, we deliver worldwide. Any customs fees are the responsibility of the recipient.

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Our team responds within 24 hours, Monday to Friday.

atelium.hello@gmail.com